RETURN-REFUND POLICY

Return & Refund Policy – CATIQUE

We want you to be completely satisfied with your purchase. If for any reason you are not, we’re here to help.

Returns

You may request a return within 14 days of receiving your order.

To be eligible for a return:

• The item must be unused and in its original condition
• The item must be in its original packaging

Non-Returnable Items

For hygiene and safety reasons, certain items may not be eligible for return, including:

• Used grooming products
• Opened consumables
• Personalized or custom items

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

If approved:

• Refunds will be processed to your original payment method
• Please allow 5–10 business days for the refund to reflect in your account

Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us within 48 hours of delivery with photos of the issue.

We will arrange a replacement or refund at no additional cost.

Return Shipping

Customers are responsible for return shipping costs unless the item is defective or incorrect.

Contact Us

To initiate a return or for any questions, contact us at:
📧 catiqueadmin@gmail.com